Returns & Exchanges

Last Updated: November 25, 2020

Extended Holiday Return Period

For in-store and Natures Hair Food purchases made on or after Friday, October 30, 2020 through November 16, 2020 that are returned or exchanged on or before January 15, 2021, we offer an extended period for in-store exchanges, store credit in the form of a Natures Hair Food merchandise credit for returns made in-store, or online credit for returns made by mail initiated on Natures Hair Food. Merchandise credits can only be used at Natures Hair Food stores and not on Natures Hair Food. Online credits can be used at Natures Hair Food but are not valid for use in Natures Hair Food stores. Any purchases made after November 16, 2020 will follow our normal Return Policy guidelines.

Returns Policy

If you are not completely satisfied with a Natures Hair Food purchase or gift for any reason, please review our return, refund, and exchange policies below for Natures Hair Food purchases and in-store purchases. Products must be returned in new or gently used condition. Natures Hair Food monitors return activity for abuse and reserves the right to limit returns or exchanges at Natures Hair Food and Natures Hair Food  nside Natures Hair Food  in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Natures Hair Food ’s discretion.

THIS POLICY IS EFFECTIVE FOR ALL PURCHASES MADE ON AND AFTER OCTOBER 10, 2020.

Natures Hair Food Purchases

Natures Hair Food purchases can be easily returned for FREE (no return shipping or handling fees) to any of our Natures Hair Food locations for fast processing or by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

♦ When you return your purchase to Natures Hair Food by mail, if your new or gently used product is received by Natures Hair Food within 60 days of purchase, you will receive the following refund:

Payment method used to make your Natures Hair Food purchase If Natures Hair Food receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to: If Natures Hair Food receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:
Credit or debit card Your credit or debit card used to make the purchase. An online store credit that can be used at Natures Hair Food but is not valid for use in Natures Hair Food stores.
PayPal Your PayPal accounts. An online credit that can be used at Natures Hair Food but is not valid for use in Natures Hair Food stores.
Klarna Your Klarna account. An online credit that can be used at Natures Hair Food but is not valid for use in Natures Hair Food stores.
Natures Hair Food gift card, Natures Hair Food online store credit or Natures Hair Food card* An online store credit that can be used at Natures Hair Food but is not valid for use in Natures Hair Food stores. An online store credit that can be used at Natures Hair Food but is not valid for use in Natures Hair Food stores.

For more information on how to redeem your online store credit, please email us.

♦ For Natures Hair Food products returned in one of our free-standing stores, rather than by mail, if Natures Hair Food receives your new or gently used product within 60 days of purchase, you will receive the following refund:

Payment method used to make your Natures Hair Food purchase If Natures Hair Food receives your new or gently used item within 30 days of purchase, the purchase price will be refunded to: If Natures Hair Food receives your new or gently used item within 31 to 60 days of purchase, the purchase price will be refunded to:
Credit or debit card Your credit or debit card used to make the purchase. A Natures Hair Food store credit that can be used at Natures Hair Food stores but is not valid for use on Natures Hair Food.
PayPal A Natures Hair Food gift card. A Natures Hair Food store credit that can be used at Natures Hair Food stores but is not valid for use on Natures Hair Food.
Klarna A Natures Hair Food gift card. A Natures Hair Food store credit that can be used at Natures Hair Food stores but is not valid for use on Natures Hair Food.
Natures Hair Food gift card A Natures Hair Food gift card. A Natures Hair Food store credit that can be used at Natures Hair Food stores but is not valid for use on Natures Hair Food.
Natures Hair Food online store credit or Natures Hair Food card* A Natures Hair Food store credit that can be used at Natures Hair Food stores but is not valid for use on Natures Hair Food. A Natures Hair Food store credit that can be used at Natures Hair Food stores but is not valid for use on Natures Hair Food.

*Please return your item(s) to a Natures Hair Food Inside Natures Hair Food store in order to receive a full refund on your Natures Hair Food card.

Items purchased on Natures Hair Food may not be returned by mail or in stores, and will not be refunded, more than 60 days after the purchase date.

Items shipped to Natures Hair Food outside of the returns window, not in new or gently used condition, without a Natures Hair Food original packing slip, or not purchased at Natures Hair Food, may not be credited back or returned to you. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

Natures Hair Food is unable to offer exchanges by mail; however, we are happy to exchange your new or gently used product in any of our store locations within 60 days of purchase.

If there is a discrepancy between the return policy and procedures printed on the Natures Hair Food original packing slip and the information provided above, the information provided above governs the return of your Natures Hair Food purchase.

Natures Hair Food Return Procedures

Here are two easy ways to return your item:

  1. Natures Hair Food Returns by Mail

♦ Include the Natures Hair Food original packing slip with your items.
♦ Package your return item in the manufacturer’s product box and Natures Hair Food packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
♦ Print the Prepaid Return Label from the link above and mail your return via United States Postal Service.
♦ You will receive an email confirmation when your return is processed.

It takes up to 30 days to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.

  1. Natures Hair Food Returns to Store Location

Visit any free-standing Natures Hair Food to return a new or gently used item purchased from Natures Hair Food within 60 days of purchase. Please bring your Natures Hair Food original packing slip with you, as well as the credit card you used to place your order.

Gift Returns

If you are returning a Natures Hair Food gift that you received by mail and do not want the refund to go to the purchaser, before mailing the return please call 1-877-NATURES HAIR FOOD (1-877-737-4672) to set-up the gift return under your account.

Your refund will be in the form of an online store credit that you can use at any time on Natures Hair Food. You may also call us at 1-877-NATURES HAIR FOOD (1-877-737-4672) to redeem your online store credit.

Natures Hair Food In-store Purchases and Instacart Orders

Natures Hair Food in-store purchases and Instacart orders of Natures Hair Food product may be returned if the product is in new or gently used condition within 30 days of purchase with a receipt or gift receipt at a store location for a refund in the same form of payment as your purchase was made, for Instacart orders of Natures Hair Food products, the refund can be made to any credit or debit card. We do not refund Instacart fees or tips to personal shoppers. All gift cards are final sale and no refunds will be given. If a gift receipt is presented, you will receive a store credit in the form of a Natures Hair Food merchandise credit.

For approved returns made 31 to 60 days after purchase, we offer store credit in the form of a Natures Hair Food merchandise credit.

Natures Hair Food merchandise credit does not have an expiration date, cannot be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at Natures Hair Food stores (not at Natures Hair Food or through Customer Service). Natures Hair Food merchandise credit will not be replaced if lost or stolen.

Natures Hair Food is also happy to exchange your new or gently used Natures Hair Food   in-store purchase or Instacart purchase of Natures Hair Food product for another product within 60 days of purchase.

We do not accept mail returns for merchandise originally purchased at a retail location.

Canadian and International Returns

See the Canadian Returns or International Shipments sections of Customer Service or call 1-877-NATURES HAIR FOOD (1-877-737-4672) for instructions.

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